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1. Will my order be delivered at the time mentioned in the order?

2. How fresh are the cakes delivered?

3. Why is there a weight difference in the cake delivered?

4. Can I reschedule an order date?

5. How will I know that my order is delivered?

6. Can I write my own message on the cake ordered?

7. What if my recipient lives in the outskirts of the city mentioned?

8. What is the lead time for placing an order?

9. What is the shelf life of the cakes?

10. Do I need to refrigerate the cakes?

11. How does the reminder service work?

12. How do you guarantee the quality of the cake?

13. How can I check my order status?

14. Why does my credit card statement show a different value than the order value?

15. When is my cake prepared?

16. Can you delivery it before 11.00am ?

17. Do you take orders on the phone and payment on delivery?



1. Will my order be delivered at the time mentioned in the order?
Our usual timings for delivery are between 2pm and 8pm everyday. We will make our best efforts to get your orders delivered at the mentioned time, however for now it is not guaranteed.

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2. How fresh are the cakes delivered? 

Our cakes are prepared in our own bakery. We do not pass our orders to third party manufacturers ensuring the quality that you trusted for long. All orders for a day are prepared starting early in the morning. The cakes are maintained and transported in special purpose vehicles that make it stay fresh when it is delivered.

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3. Why is there a weight difference in the cake delivered? 
On top cakes and special cakes require manual intervention in icing and shaping. This is a highly skilled and a manual job. So accurate weights cannot be achieved. Sometimes the variation could be as much as 10%.

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4. Can I reschedule an order date?
Yes you can. Sign in to your account to do this. This should be done within the stipulated time (see product specific timing.)

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5. How will I know that my order is delivered?
We update the order status once every day, usually at the end of our day business day. You would be intimated via an email once your order is delivered

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6. Can I write my own message on the cake ordered?
Yes you could write your own custom message. Please be short so that it can be accommodated on the cake. You could even upload your own photograph that can be printed on the cake.

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7. What if my recipient lives in the outskirts of the city mentioned?
We would make every attempt to reach the recipient, However if his address is outside our delivery limits, we would not be able to deliver it. Please ensure that the recipient address is within the city limits.

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8. What is the lead time for placing an order?
We would need at least 24 hrs prior notice for all the orders. Certain special cakes need more time as mentioned in their details page.

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9. What is the shelf life of the cakes?

The usual shelf life of a cake is about 22 - 26hrs. However it depends on the cake and the conditions in which it is stored. For ex. Fresh cream cakes have to be refrigerated as they have a shelf life of 24hrs.

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10. Do I need to refrigerate the cakes?
Fresh cream/Non Dairy cakes require constant refrigeration. But others do not.

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11. How does the reminder service work?
Reminder service is created to help you remember important dates. We would send email reminders that would help you come back to the site and order for your loved ones. use it to store important dates.

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12. How do you guarantee the quality of the cake?
Our cakes are made in our own bakery unlike other online Indian gift sites. We use fresh cream, imported fruits and high quality ingredients to get the taste that you cherish for long. Our recipes have not changed over 25 years that is a proof of its quality. These are prepared along with orders that cater to large corporate and in fact other cafe chains.

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13. How can I check my order status?
Please log in to the site and check the order status. We keep updating it as and when it moves from one state to another.

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14. Why does my credit card statement show a different value than the order value?
If you are using a credit card that indicates a transaction in a currency other than INR, there might be a slight variation due the exchange rates. This is normal.

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15. When is my cake prepared?
All cakes are prepared in the morning of the same day as the delivery date mentioned. This is the reason we insist that the delivery time be after 10am in the morning.

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16. Can you delivery it before 11.00am ?
Since all the orders for a day are prepared early in the morning, deliveries before 11.00am would not be possible.

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17. Do you take orders on the phone and payment on delivery?
No. Not at the moment.


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